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Service Support
Service Concept
 
Providing 24-hour full-year service. 
One-time Cooperation, Lifelong Services 

Our technical service system runs through the life cycle of the equipment , closely tracking the use of equipment, adhering to the concept of one-time cooperation and lifelong service, enhancing the technical quality of service, truly realizing omni-directional one-stop multi-service system

Prospective service system

Technical support services have changed the passive service of  “customer demand is our guide to action”, replaced by prospective service system, and the coverage is global. According to the existing equipment conditions of customers, Tofflon JOY provides technical support, upgrading scheme, on-site commissioning and maintenance, equipment verification and other comprehensive and fast technical services for customers by using various resources.

Professional pre-sale service
 
  • Product structure positioning
     
  • Product technology exchange
     
  • Plant layout design
     
  • Factory construction guidance
     
  • Market positioning guidance
     
  • Equipment design scheme
     
  • 產品結構定位
    結合現有資源和發展方向制定產品結構方式
  • 產品技術交流
    提供權威的技術交流平臺探索優質解決方案
  • 廠房布局設計
    根據廠房尺寸，提供合理的設備布局方案
  • 工廠施工指導
    依據整廠布局設計，做出合理的水電氣的安裝和布局
  • 市場定位指導
    根據市場的需求，提供產業信息和發展思路
  • 設備設計方案
    滿足客戶需求提供靈活多樣的技術解決方案
  • Strict in-sales service
    We strictly follow the German TUV ISO 9001 quality standard to establish a perfect quality assurance system, implement scientific and advanced project management, check at all levels for the start-up, design, manufacture and acceptance stages of the project, and provide real-time project feedback to customers. To ensure that each equipment is delivered and used strictly in accordance with the technical requirements of customers.
  • Perfect after-sales service
    Establishing a service center to provide systematic service solutions for customers. Services include on-site equipment installation and acceptance/operation training/equipment maintenance/long-term spare parts supply/host technology exchange/old equipment transformation and upgrading.
  • Service Concept
     
  • Service Objectives
     
  • Quick Response
     
  • Proactive Inspection
     
Tofflon JOY provides comprehensive personnel technical training program for customers, ensure the correct operation of on-site personnel through training, improve the quality of maintenance and troubleshooting capabilities, minimize downtime, and improve the efficiency of equipment.
 
Online and on-site training
Our training includes many courses, such as functional structure principle, process program, commissioning and maintenance, etc. And provides a variety of training methods, such as network, on-site and off-duty, and can made training programs according to the needs, skills and specific requirements of on-site staff.
 
Training resources

Customers can flexibly choose diversified training methods according to their own circumstances;

Can provide multi-level and abundant training materials, according to the actual needs of customers; Teachers of experienced designers and engineers make high-quality training effect.

 
Personalized technical training

How to improve the efficiency of production line? 

How to reduce the consumption of production resources?
Customized training——Through Tofflon Joy’s training engineers and factory managers to determine accurate and personalized training content, to ensure the rapid upgrading of on-site operation team personnel technology.

 
 
Assessment and Solutions
Good operation of production line needs to achieve by staff. The technical ability of on-site personnel plays a decisive role in the stability of equipment operation and production efficiency. Aiming at helping customers to improve their technical ability, regularly arrange experienced service engineers to stay at customer sites, evaluate the technical ability of personnel, and formulate solutions (training) based on the evaluation. 
We have a dedicated spare parts warehouse for after-sales service, ensuring the rapid supply of commonly used, easily damaged,
and maintenance parts. The spare parts provided are of the same quality as the original parts, which better guarantees
the trouble free operation time of your equipment.
Contact Number
 
021-57435033
Adhere to the spirit of putting customers first and continuously provide timely and thoughtful after-sales service for global customers with dedication
  1. ●The warranty period of production line is one year.（Except for man-made damage）
  2.  
  3. ●Engineers with many years of relevant experience are responsible for the installation,
  4.   commissioning services until qualified acceptance, equipment into production status.
  5.  
  6. ●Regular inspection service to ensure long-term stable and smooth operation of the equipment.

 

  1. ● Customer operators how to use and maintain our equipment, and we promise to provide one year of wearable spare parts and life-long after-sales service. If the warranty period exceeds, we provide spare parts to customers at cost price. If necessary, we can send professional engineers to the customer site.
  2. ●Adequate spare parts inventory. In order to reduce the cost of customer's spare parts inventory and provide better and faster service, we have prepared enough spare parts for inventory. Therefore, the spare parts required by the buyer in maintenance or repair can be provided quickly at any time. 
  3. ●High-quality after-sales service team, efficient after-sales service quality, life-long warranty after-sales service commitment, and customer-oriented after-sales service style will surely make your company comfortable to buy and use our products.
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